1 /5 Christine Eduardo: Terrible experience Friday evening. I have been going to the Old Town location and decided to visit the LP location. Upon scanning, I was informed that I didn’t have an all access membership and I couldn’t go in. So I asked to upgrade my membership to all access. Apparently I couldn’t do so because the membership manager had left for the day. So I asked to purchase a one time pass to workout for just 2 hours as the gym was closing at that time anyway, and I would go ahead and upgrade my membership the following morning. The girl said that wasn’t possible, and stated that if I WAS NOT a member I would be able to enter, but because I am a member I cannot go in. Her only solution was to “leave a message” to the membership manager to upgrade my membership tomorrow morning, but I would not be allowed in. I even asked “so as a member, you’re saying it’s IMPOSSIBLE for me to enter right now?” And she said yes. This makes ZERO sense. As someone who has worked in restaurants and customer service for over a decade, I am utterly disappointed in the lack of support and willingness to help or problem solve. I understand that policies need to be followed, but the lack of situational awareness is astounding.
I was really looking forward to trying out the LP location. I would have paid for both a one time pass AND a membership upgrade, but now, I am actually canceling my membership because of how off putting my experience was.