First Neighbor Bank - Charleston (IL)

1 /5 Marizza Shepard: This year is the first year I have ever had problems with the Charleston branch which is where I have been banking for a few years. I found out there was fraud NOT because the bank called me and they never planned on calling me. So was I not going to get my money back? And were the people who used it going to continue to have access to my card? It has now been a MONTH and I am still waiting on a debit card. I have called 5 or 6 times at this point and being promised a service I am not being given. My DEBIT CARD. I am given odd excuses every time I call. Absolutely no one who works there would want to be in my shoes and yet I am receiving no help. I am incredibly disappointed in the service as of this last year. To boil this down- their service with the customer is very POOR.

2 /5 Baby Toe: Good bank but when u deposit money don’t expect it to be in there within the next hour because they take their sweet time

5 /5 Ian Pendergast-White: Theyve been fantastic for everything from helping me start a business to buying a home. Absolutely no way Id ever even remotely consider going anywhere else. These guys are like family!

1 /5 Evan Baker: The bank closed my account for being 50 dollars overdrawn, the said they mailed me notification although i had stated i no longer live or recieve mail at the old address. I moved unexpectedly, didnt think this would happen without the decency of a phone call . Do not do business with these people

2 /5 nikki dare: The Charleston branch staff are usually helpful and pleasant but omg this bank has the most IMPOSSIBLE, INCONVENIENT, OUTDATED ONLINE experience EVER!!!! The app AND the website are almost always "experiencing technical difficulties"....CONSTANTLY forcing password changes which can only be done on the website, not the app....and the overdraft fees are VICIOUS...once you get one, youre basically screwed for life coz theres no getting out of that hole if ur low income....