1 /5 Diana Breweur: On December 12, 2014 I took my 25th anniversary ring in to have it resized, cleaned and prongs checked. This was the first time in 14 years I had taken it in to have it checked but after losing my husband the end of August 2014 I didnt want anything to happen with this ring.
Was told they would call with the estimate. Hadnt heard anything almost three weeks later dropped in and was told they couldnt find the ring! I was not happy but she said maybe the jeweler had locked it in the safe and would ask him when he came in.
Called back after the first of the year and the lady laughed and said "Oh yeah we found it must have looked over it. He hasnt got to it yet. January 23rd went in again since had not heard from and the girl said "Oh I will make sure your ring is the first he will work on when he comes in" Okay still six days later no response even with an estimate.
Went in again today, ring now been in for six weeks. Same girl that I talked to last week was waiting on another customer. Once that person left she started to walk into another room and returned with an envelope containing my ring as she said "I suppose you are coming in for an estimate?" Real flippy about the whole thing. She said "Well he hasnt even got to it yet!" I told her "No I am coming in to get my ring you people have had it since December 12th and he hasnt even "got to it" yet? She didnt have an apology just stood there scribbling on the envelope my ring had been in.
I took it to Fullers because I thought it was close by and and an actual jeweler. I wouldnt have to worry about it and they would know what they were doing. They have terrible service and are rude to their customers.
Thought I would give a heads up if you are thinking of using them. I am sure my problem was not the only of its kind in dealing with them.
