LA Fitness - Chicago (IL)

4 /5 carol montgomery: Joined two months ago impressed with cleanliness in gym and locker room. Some staff greet you upon arrival. Mostly go in the morning it’s busy but not crowded. Like Body Works class with Becky Jo and Zumba with Lupita. My only complaint when classes are in session people should not be allowed to come in and do their own workouts on the side. Really like this location

5 /5 Anderson Ch: I signed up for LA Fitness at the end of May. My very first experience with this gym was actually as a guest about two years ago. Back then the gym was packed, so I completely understood the “appointment-only” policy — it was difficult to get a full workout in during those busy hours. They rescheduled me for another day and provided a guest pass, which ended up being a much better experience. The gym was less crowded, the staff took their time with me, and when I officially signed up they even gave me a free water bottle. I usually come in during the mornings, and I believe the general manager, Gonzalez, is the one who’s always cleaning and taking care of the gym himself. What stands out is that he still talks to me the same way he did from day one — respectful, welcoming, and genuinely friendly. He’s the type of manager who remembers you, makes you feel comfortable, and creates a positive atmosphere for everyone who walks in. It really feels like he sets the tone for the whole club. The equipment is well-maintained, the gym is cleaner than most places I’ve been to, and the staff is consistent when it comes to customer service. I’ve been a member for months now, and I can honestly say I plan to stay for years to come. It’s a great environment, great team, and a place that truly motivates you to keep showing up.

1 /5 Itzel Negrete: 8/30/25:Wow, can’t believe it’s been a year since I posted the original review and nothing has changed!! Imagine walking in as soon as the gym is opened and there are no weights on the racks. I wonder what the employees who work here do.. oh I know sit and pick their noses..literally saw that. Anyway they comment on my post that a manager would reach out to me but didn’t.there will be an updated picture of how the racks look I can’t believe majority of the people there don’t believe in putting the weights back on the rack. The weights are all over the place. 10-30 pounds are never on the rack. The treadmills are not all working some don’t incline some don’t even go the speed they are going. I feel like if they hire someone to clean the gym over night instead of 5am would be great. There’s all type of weights everywhere. I think it’s time to invest on the cleanliness of the gym

1 /5 Cesar A: This was the worst customer service Ive ever experienced!! I signed up for a free day because I had just moved into the area and i was trying to find a new gym. A worker named Gonzon was helping and was nice at first, but then became passive-aggressive, trying to get me to sign up for a membership ,when I just wanted to try out the gym. Asking if I had enough money to pay, and kept saying I dont understand why I wont sign up for a membership. Toward the end of us talking if liek an argument and I had enough, and I had to leave because I was getting so angry! Overall, it was the most aggravating and annoying experience. when I was just trying to use a free day. To see if I like the gym. Would not recommend anyone to go here!!!!

2 /5 ashley m: Two stars are solely for Jenny at the front desk, who consistently greets members with kindness, and for the cleaning staff, who maintain a clean and welcoming environment. However, the overall experience at this location is impacted by inconsistent service—particularly when it comes to guest pass policies and customer care. While other LA Fitness locations offer flexibility and support, this branch seems to operate differently. A recent interaction with Gonzales highlighted a serious gap in customer service. He lacks the communication and problem-solving skills needed to support members effectively. When a guest pass issue was raised—something promised at sign-up—he insisted he couldn’t honor it because the employee who offered it was no longer with the company. That reasoning doesn’t reflect well on the brand, as commitments made at sign-up should be honored by LA Fitness, not tied to individual staff members. Even more frustrating was the approach: interrupting a workout to discuss his limited appointment availability, then asking to sit down—not to assist, but to argue the policy. No alternative solutions were offered, and the interaction felt unnecessarily rigid and dismissive. I’ve been a regular for over three years, and I’ve purchased personal training sessions here. To be treated with such indifference and lack of customer care was incredibly frustrating. His refusal to help and dismissive tone left a lasting impression—for the wrong reasons.