5 /5 LAURA PUSATERI: Brad knows how to listen and then he resolves the issues of the day...I had lost touch for years and he could have shelved my needs instead he dropped all tasks and made my day! Plus, he gave me loads of advice, as well as sharing some laughter and chocolate. Our parents who have passed on were surely smiling. My mother was jealous she missed the fun! Who says insurance cant be joyful? If Google gave ten stars Brad would get 11 from me!!