1 /5 Jeremy: I canceled my insurance policies through Tom to switch companies.My policies were not canceled for both although I switched companies.Received a refund for my homeowners insurance but have not received a refund for auto insurance.Ive tried contacting Nationwide with no success.I visited Tom talk about this and had no success with that either.Zero communication with me after that meeting.There’s no way this isn’t illegal to do.Now I have to escalate things just to get my own money back from a policy that was supposed to be canceled.Go directly to an insurance company to get your home/auto insurance and avoid this guy.