Keywords: insurance_agency,point_of_interest,establishment

WSM Insurance Agency Inc - Rockford (IL)

Address: 🏡 1463 S Bell School Rd Ste 7, Rockford, IL 61108
Phone : +1 (815) 904-6326

Weekly Open time

Place GG: https://www.google.com/maps/place/?q=place_id:ChIJ__-v21y4CIgRWL1hAKzjgpU

Others Near Rockford,IL

Brian Hanson - State Farm Insurance Agent - Urbana
Erik E: All the staff in the agency were terrific-they were so responsive, answered the phone right away and you talk to a real human who is personable, and they made it easy to transfer my policy from another state. I have to thank Carp For the recommendation – Brian is my guy and the agency staff are my peeps! You are not going to find a better insurance experience than this.
Nicole Wellman - State Farm Insurance Agent - Mahomet
Mahmoud Fouly: I’ve been a customer with this office for about 10 years and had no claims during that time. For the better part of the decade, they were reliable and easy to work with. Unfortunately, that has changed in the past few months, and the level of service has declined significantly. A few months ago, I experienced a billing discrepancy that went unresolved for so long that my policy was canceled—without proper notice. To make matters worse, the cancellation notices were sent to an incorrect address, despite the fact that they insure my home and should absolutely have the correct information on file. No one took accountability, and I was made to feel like it was somehow my fault. Most recently, I contacted them about another billing issue. I reached out on a Wednesday, followed up on Friday (was told I’d get a response that day—nothing), and followed up again on Monday—still no reply. There was no communication, no explanation of what was being done to resolve the issue, and no transparency. Eventually, I was told they couldn’t figure out the cause of the billing discrepancy and offered to cancel and rewrite the policy. That’s not a solution….that’s mismanagement. I’ve since transferred my policy to another State Farm agent. I really hope this team gets it together soon because it’s disappointing to see a once-reliable agent fall off like this.
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M Miller: The gold standard for title insurance companies. Great staff, accommodating attitude, attention to detail, quick follow-up, and a very polished professional approach. Ive worked with a number of companies throughout Illinois and in various other states, CTIC in Champaign sets the benchmark for their industry. Big thumbs up.
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Rachel Irwin: Great service! Dianne & Kara are always friendly and quick to answer our questions, and we’ve got great rates to boot!
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gustavo ruiz: Its my first time using services, Reese a good person and knowledgeable in his field. Steam Choice Carpet Care Inc. Recomend this place and Reese.
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