Chilis Grill & Bar - Champaign (IL)

5 /5 Kimberly Nguyen: Went an hour before close from working on remodeling/ construction. Felt self conscious coming in covered in paint and exhausted but hungry. Staff was very welcoming and attentive. Wait from ordering food was within 5 minutes. Very fast and food was piping hot. The portions were huge so well worth the money. Including alcohol. Holiday special margaritas were dangerously tasty. I made a mistake with the tip being tipsy and manager came out and fixed my error on the kiosk and refunded my self over charge. Embarrassing but the staff really made me feel welcomed.

5 /5 Cathy Smith: Food was on Point. My daughter got the Three Pick I got a Three Pick and We Shared. It was a lot of good food. And that Mix Drink was Good N strong.

3 /5 LC: This experience was at Chili’s for a to-go order. I waited about 10 minutes while multiple staff members walked past without acknowledging me or offering assistance. My order was visibly ready on the counter, yet no one addressed me. Eventually, someone quietly said, “Someone will be with you in a moment.” I ended up walking inside of the restaurant to find a staff member to hand me my order, as I did not want to take it myself in case it wasn’t mine. While the staff member who helped me was polite, the lack of acknowledgment and urgency was disappointing. Additionally, the kitchen area was clearly visible and appeared unclean, with bread and water on the floor, creating an environment that seemed frustrating even for the waitstaff. This raised concerns about overall cleanliness and made me question my food order. Three stars for the food. The Nashville hot chicken in the trio was greasy and unappetizing, as it was not properly drained before being packaged.

1 /5 Addison Ray: Our server jay took 20 minutes to get us our chips and salsa and water that we order. We are still here and he’s only talked to us 2 times. We’ve been here for an hour. Still have not gotten our food. We love Chili’s but would recommend staying away from this location.

4 /5 Barry Dahl: Had a mixed experience here. Turned out okay, but wouldnt have if I hadnt spoke up and asked what the deal was. I ordered chips and salsa and the southwestern eggrolls app. Generally speaking, I love both of these things. This day they served me a basket of chips that was almost sawdust. Maybe 3-4 full-size chips in the entire basket. And the other chips werent half-size, they were crumbs. I was sitting at the bar and thought that the bartender/mgr would notice how bad the chips were - especially since I wasnt eating them. After I gave up on that, I called her over and asked her if these chips met their standards. She said no and brought me a basket of fresh chips. But come on, it shouldnt have needed to get to that point.