1 /5 Sarah Miller: I am visiting my hometown in Macomb, Illinois. I live in California, presently, and go to Chipotle at least once a week back in CA. When I entered the Macomb location, I started to order my salad and saw there was no white rice. (It was right around 6pm). So I saw a prep cook was just putting more in a container I assumed would be added to the line. So I said I could wait for fresh rice. I was told that rice was for online orders and I couldn’t have any. I questioned that. No one but me was in line. The line person was very rude.She slammed down my salad and rolled my eyes when I questioned their policy. I usually get extra rice. The line worker got a manager and the manager said the store and “corporate” didn’t order enough rice and he had to save it for online orders. It was pretty early in the evening. I asked to please just give me one scoop. They reluctantly did. The manager said “don’t ever expect that again”. I was shocked. I asked if I went outside and ordered my salad if I could get more rice. They said yes. I found it very unusual to be treated like that as a customer standing in front of workers. I go to Chipotle because your food is fresh and higher quality than most places. I won’t go back to the Macomb location. That store just isn’t up to standard.
