3 /5 Meags Sperk: Drove 30 minutes to come to this location… gave it a shot. I told the kid (hostess) that I needed a table for 2. I feel like his soul left his body, by the way he led us to a table. He took my boyfriend and I to a table that was still being cleared off… when there were 6 tables, we passed that were already cleared off and cleaned. On our way to the tables he drops our napkins… and just walks to the dirty table. My boyfriend went up to the kid and told him that we could sit “here.” (An already cleaned table). We sat down and waited for our waitress. After 10 minutes of waiting for her, she finally came. Normally the waitress would be like, what do you want to drink? Right?! Not at this place!!! The waitress asked us to order. I was already ready, but my boyfriend had questions to ask about the menu selection. Her responses were so bland. She was also talking very quietly, my boyfriend and I couldn’t hear her. We had her repeat what she was saying 3 times, PLUS we asked her to talk clearly and a little bit louder. We put in our order for the drinks and food. She brought out our drinks & food. Ummm… okay… so, we couldn’t enjoy our coffee first? My silverware was spotty. I was going to ask for newer, cleaner silverware but was afraid that we wouldn’t see our waitress for another 15 minutes. Our waitress was gone for a long time.. she didn’t come to check on us. Ask us “how was everything?” My boyfriend wanted toast.. He had asked another waitress. Guess what? She brought it out too! With in 5 minutes. And asked my boyfriend if it was okay?!
Our waitress finally comes by.. asks if my boyfriend wants a box? I said yes. (Boyfriend stepped away to use bathroom). She came back with a box and placed it on top of his food. Yep! This girl is surely NOT deserving 5 stars!! Then another 10 minutes went by and she dropped off the check. We looked over the check and they charged us .99¢ each for a side of hash browns. The waitress told us that it came with the meal!! It was a side. Not an “extra cost” side. We spoke to the manager. She was explaining how we could have gotten the hash brown casserole with cheese. Umm yeah!! Nope. I don’t eat cheesy meals. I’m lactose intolerant.. We didn’t have a good experience at this location, in Joliet.
I didn’t look through the store. I did see a giant KitKat bar for $20… saw they had some planners by the door. Christmas ornaments by the register. Christmas stuff out as well. The cashier was friendly but didn’t know how to handle the situation when we asked for a manager.
