4 /5 Venita Nance: I first visited Hell’s BBQ a few years ago when they initially opened, and at that time, I wasn’t impressed. However, I always try to give new businesses grace—especially in areas where good barbecue options are limited—so I decided to give them time to work out the kinks.
Fast-forward a few years, and I returned today (Sunday). They close at 3:00 PM, and we arrived around 2:00 PM. I was glad to see they still had their full menu available so close to closing time.
We ordered rib tips, chicken tips, a brisket sandwich, and Mac and cheese. It was about a 10 min wait and at the proper temperature, which I really appreciated. The food itself was solid and a noticeable improvement from my first visit, enough to say I was genuinely pleased with this return.
The one area that still needs work is customer service. While the gentleman I assume is the chef came out to chop the meats, the overall energy from the front staff felt low. The cashiers/prep staff didn’t seem happy to be there, and that lack of warmth affected the vibe of the place. A little more enthusiasm and engagement would go a long way in elevating the overall experience.
That said, the food delivered this time around, and I’m glad I gave Hell’s BBQ another chance. With improved customer service, this spot could easily earn a higher rating on future visits.
