2 /5 Im Josh: Max’s has some really good food, and the service is usually okay. However, my recent experience was completely unacceptable. Another customer verbally harassed me, told me to “go cry” about a disability, and repeatedly slammed the booth into my back. Because of this, I had to leave the restaurant.
When I later returned to pick up the meal they had offered on the house, I was forced to explain the entire situation again—only to be told no in front of other customers. I then left, nearly made it home, and was suddenly called and asked to come back.
I’ve been a server for almost three years, and if something like this happened in my restaurant, the offending customer would have been immediately removed, trespassed, and banned. No one should be allowed to physically or verbally harass another guest without consequences.
If you’re looking for a place where a customer can be verbally harassed, physically hit by a booth, dismissed by management, and then called back only after leaving, then Max’s might be the place for you. Unfortunately, they handled this situation in a way that made it clear customer safety and respect were not a priority.
