Papa Vitos Pizza - Waterloo (IL)

5 /5 Kaitlin Shack: Love this place! Their roast beef sandwich is the besssttt! And Their pizza /salads are amazing too. Does take some patients, does take a long time to get your order with how busy they are. Atleast and hour usually but worth it if youre planning ahead!

1 /5 Alexi Lagios: Burt everything I ordered except the breadsticks. Spent $60 and wasn’t enjoyable.

5 /5 Mark T: Stopped in for pizza a Sunday afternoon, had the Deluxe and it was excellent. Lots of toppings and a good thin crust, very impressed

2 /5 Cody Duke: Great food but if they tell you to pick up in 30 minutes give them an hour. 3 times I have came here and waited 30 min or longer while the guys are just watching tv inside. Just tell me the real time it takes not what I want to hear. I’ll just order delivery from the chains it’s quicker and I don’t have to deal with this.

1 /5 good girl: DONT EVER EAT at PAPA VITOS in Waterloo!!! WORST SERVICE and was treated EXTREMELY DISRESPECTFULLY!!! I was quoted 1hr-1hr 10 mins... Over 2 hours later I my food delivered to have liquid in the bottom of the box!!! The crust was mush like soggy bread!!! The manager wouldnt talk to me on the phone, they wanted to take my name and number to call me another time and they also REFUSED to deliver a new pizza to me!!! I drove there and there are NO CUSTOMERS just 10-15 employees and the manager or owner standing around the counter... No one ever apologized and he refused to give money back. He said hed call me tomorrow and work it out... I said that I wasnt leaving without him refunding my money or voiding the debit card. When I walked in and they were all standing around but to busy to talk to me I open up the pizza box and "I asked is this how you several ALL your pizzas?" He says YEP!!! I said theres liquid inside the box. He said its just REALLY JUICY pizza... I picked up a slice and said this is mush like pouring water on bread!!! Thats when he said to leave my name and number and hed call me tomorrow to work it out... I said I waited OVER 2Hrs for a pizza that I cant eat. You told me you had the kid on the phone tell me that you wouldnt deliver another pizza to me. So Im not leaving without a refund so I can go get dinner somewhere else. He told me he was going to call the police 2 different times, I said I waited over 2hours for my dinner that I cant even eat. (At this time its been 2 hrs 40mins). I said go ahead call the police or refund my money and Ill gladly leave and get dinner elsewhere... He said FINE! Looks up the price of the pizza $21.49 and gives me ONLY $21.00 I asked about the 49 cents... He looked at me like I was crazy!!! Handed me a dollar and I left!!!!