1 /5 Mizz Lynzz: My sister and her family arrived from out of state today and we all met at the Rock Falls location. Our waitress Kimberly was TERRIBLE. She had a helper bring our food and did not come check on us once to see if we needed anything or liked our meal so far.
My sisters son did not get his French fries, we didnt get buffalo and ranch sauces for the chicken George we had asked for when ordering, my mom and I needed a refill and more butter for her baked potato etc....so after almost 15 minutes I finally went to the host, Tom, and thankfully he was accommodating.
She didnt come back till probably 10 more minutes after all that, acting as if she hadnt neglected our table the entire time. We had to ask about the kids ice cream that is supposed to come with the meal because everyone was already done eating by the time she came smh....she did not once clear our appetizer plates and when she came back after another 5+ minutes with the checks, still no ice cream!...we asked for it to go bc we were done with the whole experience and the kids were antsy. We were charged $1.00 for the small buffalo sauce cup and $3.00 for a strip of bacon on the kids cheeseburger, yet not one apology for her crappy service....we will definitely not be back for family events in the future.
