1 /5 Kara DeJaynes: Went in to pick up an online order and order a sandwich for another person in my party. I don’t even know where to begin. When we placed the order online tomato was marked out of stock, which is something that we typically get on the sandwich. The cheese that was ordered on the sandwich was unavailable. Not a big deal, I just switched the order up a bit and moved on. I asked for tomato in a container on the side since it turns out they had it. It seemed like I put the girl out. Move onto the second sandwich and when she was putting vegetables on, I had her repeatedly asking “Is that it?” As well as another person asking if I’m adding anything else to the order and about payment. I felt rushed and the woman making my sandwich was extremely rude.
Fast forward, I get home not even 10 minutes later and the meatballs are ICE cold. When I called the shift lead offered a credit (which I accepted) and I let her know I felt the lady making the sandwich was rude and rushing the entire time. The shift lead responded “Well, we could tell you were impatient so we were just trying to speed up the process for you.” Never in my life have I been so disappointed in customer service.
I’m not sure if having my friends order wrote out was what led them to believe I was “impatient” but a basic of customer service is that having a bad attitude towards customers, offers the same back.
After the use of the credit I receive for the ice cold sandwich, I won’t return to this subway.
Update: A week later and I have still not received a phone call from management regarding any kind of credit that the shift lead offered.
