3 /5 jose ambricci: I am writing to share a very disappointing experience my family and I had during our recent visit to your restaurant.
Our party consisted of four adults and two toddlers. From the start, service was extremely slow. The wait for a third beer refill was so long that I eventually had to walk to the bar to request it myself. It then took approximately 20 minutes for our food order to be taken, followed by nearly an hour before the food arrived.
When the meals finally came out, most of the food was only warm and nearly cold. Two of the side dishes from different plates were burned. More concerning, I found a hair in my toddler’s quesadilla and four feathers in a wing from another plate. This is completely unacceptable, especially when serving children.
Our waitress was not rude, but her attitude felt dismissive and unprofessional, which only added to the poor experience.
We chose your restaurant expecting quality food and service, especially while dining with toddlers. Unfortunately, this visit fell far below those expectations. I hope management will review this matter seriously and take steps to ensure this does not happen to other families.
