The Oaks Grille - Bristol (IL)

1 /5 Rusty Coblentz: Manager wouldnt do anything about a table of screaming kids during trivia night no matter how many people complained. We couldnt even hear any question being asked but manger wouldnt do anything about it and kicked us out for saying something when he wouldnt do anything about the table of screaming kids... we will NEVER be back if it is managed like that. For everyone that is thinking about going here dont unless you want the atmosphere of a Chucky Cheese when you eat, then this is the perfect place for you since management doesnt care.

3 /5 Frank H: We’ve been here multiple times as we live a few minutes away but this past Friday was the worst. As we walk in, the young lady at the door was as bland as plain toast…no smile, no small talk, not very inviting. Then our server, PM S?, also with zero personality. While he was mildly attentive, he seemed totally uninterested in ensuring we had what we needed and were enjoying our night. Also with no smile, no “how’s your evening” zero. While I get it, not everyone is the same and should care about everything, you would hope that staff that are the front line of your business would be on there game. Then the food - smash burger was good, sweet potato fries COLD…literally like they had been sitting on a plate for 15 minutes until burger & fish were done. Wife’s fish - we seriously think they just put the cod in the pan and over cooked it and added NOTHING for flavor! NOTHING! We saw other servers interacting with their patrons and giggling, smiling but not our table. I suppose everyone has an off day but really? We love the typical atmosphere there which is why we will go back but management should maybe keep an eye out on their workers to ensure they are somewhat engaging with their customers and not all pouty….that’s what customers are looking for!

1 /5 D Garcia: The atmosphere was amazing! Marissa and Rob were playing and sounded fantastic. However, the manager’s incessant screaming across the bar telling them to be quiet was a major letdown. What’s the point of hiring a band to entertain your patrons if you don’t want them to enjoy it? And the service? Oh, where do I even begin? It was absolutely terrible, and the food was mediocre at best. The bartender’s attitude was abysmal. At least pretend to care about your job, dude. Come on! I’d definitely come back to see Marissa and Rob again, but I won’t be returning otherwise.

1 /5 Heather Deane: Went there last night. Ordered drinks at the bar and said we were going to eat. Sat down, was ignored. Another table came in, they were given menus right away and were waited on first. We said wed like some menus as well. I ordered the blue burger, which consists of bacon, blue cheese, and grilled onions. Received the burger with no bacon and the onions were probably on the grill for a few seconds. So I basically got a burger with blue cheese. Told the server, he said hed discount the bill. My aunt ordered a salad and chicken tacos. Not being able to eat the tacos, she brought them home and found out they were fish tacos. Looked at the check, got charge for fish which is more money and so is the blue burger. We did not get the discount off of the burger. So check your bill before you leave! We were very disappointed. Margaritas were not good. Either was the mango margarita. For the rice of everything, Id suggest making dinner and margaritas at home. There was only one employee that was smiling and pleasant. That was the food runner. He was a delight. Sitting outside was nice as well. But those are the only two good things I can say about this place.

1 /5 Audrey Gross: The food at the oaks is good, the management however, the worst I’ve ever experienced. The manager of this establishment is the least likable person I’ve ever came across. He is not at all someone to be in charge of leading, and certainly not someone to be in customer service. He doesn’t know how to take constructive criticism, and does not care about providing proper service. This used to be a great restaurant as Kennedy point, but this man single handily ruined the establishment. My family and I came to get a refreshment after golfing, and he turned us away at the door due to our last visit. The service at our last visit was horrible, with no excuse as the restaurant was nearly empty. The food was all brought out at the same time, appetizers with the main meal, and because they were out of a side, they did not offer to get us anything instead, but rather threw a random side on the plate without checking in with us as customers. A person in my group kindly suggested that the service was not as we expected, and they were rather disappointed in what this restaurant has come to. The managers response to this situation was to take away our food, and tell us to leave. He did not, in any way say we were not welcome back. In fact, I remember him saying he was looking forward to seeing us again. It’s sad to see this business be led by such an awful manager, I hope in the future he learns what being in customer service is about.