American Nails - waterloo - Waterloo (IL)

1 /5 Kaylee Melching: Where do I start???? I have never left a review in my life, but felt like this needed to addressed. Think twice before going. Went in 3 days ago for a full set and a pedicure. Both with gel polish. I chose the $50 pedicure w/ the $15 extra for gel polish. My pedicure didn’t include everything that was listed on the sheet and didn’t last long at all. My toenails were cut at different lengths. Feet felt like they did when I walked in…after the pedicure I went over to have my nails done. The lady doing my nails caught my skin so many times with the drill. When I’d say “ow” she would smile and say “huh” and “I so sorry” and proceeded to continue to catch my skin. Nails are different thicknesses. None are the same length. Not the same shape and are bumpy…I provided a VERY simple design. One I could’ve done myself. She acted like she didn’t really want to do it. In the photo, the design was on a tanish color. She proceeded to paint it pink….i went along thinking it might look okay. Well it didn’t. I told her I didn’t like it and wanted it redone. She didn’t really want to, but it got fixed. It was now something I could deal with looking at. The whole time I was there I kept being told by another lady that the one doing my toes and nails doesn’t understand much and she just kind of does what she wants. A couple days after having everything done and paying $130 for it all…. my GEL POLISH peeled right off my toes! I went in and had them fix my toes….I of course got blamed and questioned for my toes peeling. I’ve never had gel polish peel like that and I’ve been getting my toes and nails done for 8+ years. Not only are my toes peeling again after they were “fixed”, but so are my nails. Definitely won’t be going back. (My toes are bare, they were painted black…)

2 /5 Grace Casey: I have never left a bad review in my life but after my experience with American Nails, I felt I needed to. I usually go to US nails (which I LOVE and highly recommend) but they are on vacation so I decided to try out a new place. I needed a soak off but instead, she ripped my nails off with a nail tip. Acrylics start at $40 but somehow, cutting my nails down and removing my old nails costs $20 extra. When she started applying the acrylic, I kid you not, it was running off the tip of my nail and dripping onto a napkin. Out of the years of getting my nails done consistently, I have never seen that in my life so I KNOW that’s not normal. Once the acrylic was applied, I had to “dry” my nails under a fan while she went in the back for something. I tested my nails and they were literally bending at the tip. She also asked questions to get to know me. I told her I wasn’t currently working so she assumed my mom was paying for my nails, even though I’m about to be 21 years old. She asked to CALL my mom and see if she was okay paying this much money for nails. Speaking of that, I wanted a classic french tip with bows on them and chrome powder. They completely overcharged me, saying the bows will be $20 and the chrome powder will be an ADDITIONAL $20. At this point, we were up to $100, which is when she asked to call my mom. I ended up not liking the bows she drew and just went with the chrome powder, but I have never paid $80 for chrome french tips. Once it was time to check out and I handed her my card, she asked me what I wanted to tip. I said I’ll handle that and she said “no it’s easier this way, just tell an amount.” I wasn’t going to tip anything obviously, but felt pressured once she asked. The next day, my nails were so sore so I assume they drilled them down way too much. Moral of the story is I would never recommend this place, even to my enemies. I genuinely question if they were trained or know what they are doing at all. Only reason I’m giving 2 stars is because they don’t look horrible, even though they weren’t what I wanted. Hopefully, others have better experiences but sadly, mine was not one of those.

1 /5 Marissa Martin: I asked for red nails. I got red nails. They were beautiful. I turned to my mom to talk to her for a minute and the lady started putting this powder on my nails. She started with the ring finger so I said “okay but just my ring fingers”. She repeated “just the ring fingers, okay”. Then she went on with my pinky, and I said “no more I don’t like this” and she proceeded to keep going with all of my fingers. I didn’t know what to do so I gave in and let her keep going. I find it disrespectful. They understand the words “no”. Then, she charged me for the “unicorn powder”. I am so upset and defeated. Now, I have to find another nail place to redo my nails.

5 /5 Miranda Lucas: I went to American Nails for the 1st time today & let me just say what a great experience I had. Cindy did an AMAZING job on my nails, I absolutely love them. She also did a great job on my eyebrows. I highly recommend going here.

5 /5 Nicole Hanks: Dee Dee and Cindy are amazing!! My daughter and I both got pedicures and manicure and they look great! We were so happy! We got unicorn added to our nails and they look awesome! Great customer service! Super friendly! They also did my eyebrows and they look fantastic and mine are hard to do!! Thanks so much! Highly recommend!