1 /5 Kaitlyn Ting: -UPDATE- The owner reached out to me in regards to my review and was unprofessional in my opinion. I tried to explain how I am not a confrontational person and I didn’t want to come off as rude, so I didn’t tell my stylist that I did not like the results and it was nothing like the picture. I didn’t even initially want to write my first review. I felt bad and was just trying to respect the stylist for her time so of course I paid and tipped and just said I liked it. The owner addressing the situation in this way was honestly the cherry on top of this whole situation. She was rude and invalided my feelings and then blocked me so I could not even respond, no apology, nothing. I don’t typically do things like this, but I am in awe about this experience, especially when she said she has always took pride in her customer service…I didn’t even get an apology.
I normally do not write reviews, but I felt I needed to share my experience so this doesn’t happen in the future. This happened August 4th, 2021.
I decided to try out Hairbangers for the first time in hopes of it becoming my new go-to salon. I messaged through Facebook and was given the number of a lady (who I will not name) who works in the salon.
When I showed up, she was over 15 minutes behind still working on a client, which is fine. I understand.
We talked about what I wanted down and I showed her the two pictures that I had sent this salon on Facebook and told her exactly what I wanted. During my appointment, she seemed confused on what she was doing.
After 3 hours, she showed me my hair and I almost started crying right there. She didn’t even style it, just brushed it out. I mentioned how I wanted face framing pieces like the picture, but she bleached to my skin (which burned so bad) and it looked terrible. Almost white, but it turned an ugly yellow just a few days after. Other than that, my hair looked the exact same. I was called “skunk stripe” because that’s what it looked like when I put my hair in a ponytail. I was so embarrassed of my hair. I was charged $145 for absolutely nothing. I just wish I could just get a refund. I had to go to a different salon just to get it fixed. All in all, I spent over $250 just trying to fix what she messed up. I do not recommend going to this salon.
