Hamilton House Dentistry - Geneva (IL)

1 /5 Lisa KS: We had a dentist we loved but when they stopped accepting our insurance we had to find another dentist. I wanted to find someplace close, and in-network, of course, which lead me to Hamilton House. I gave them a call and they were able to fit in my two children almost immediately. The first appointment for cleanings went fine. My son had a cavity so we went for a follow-up appointment that went ok, primarily because he had no idea hed be getting a shot so the tooth would be numb. There were lots of tears, but he made it through. He is deathly afraid of shots so me not telling him about the shot could only work once. When I brought them back for follow-up cleanings six months later, I was told my son had another cavity. This appointment is where things started feeling off. 1. They told my daughter (age 7) she could have two toys out of the treat bin for a good appointment. Dr. Samuels told my son (age 9) he could only have one toy. Now, this isnt a big deal, but if you have kids you know you cant treat siblings differently. My son started crying and the dentist told him that maybe he could have a second one if he had a better appointment next time. 2. I asked to speak Dr. Samuels privately for a moment and told her that my son is deathly afraid of needles. I asked if she could use nitrous oxide to help him relax, because I wasnt sure hed react well to the shot. She told me that a. She doesnt believe in using nitrous b. It was my job as his parent to make sure he knew he would be OK and to be prepared for the procedure c. She has treated multiple autistic people (!!) whod been able to deal with the shots so she was sure my son could as well. Honestly, I was so flummoxed by her response, especially invoking her care for autistic people, that I almost didnt book the appointment for the filling. The day we went back for the procedure I did my best to calm my son down and he was OK when he went back to the room. (Before you ask, I was not invited back to the room with him.) But then I could hear the tears start. A couple minutes later he was hysterical. At this point, Ewa, the dental assistant, came to get me. She set a timer and told me I had 5 minutes to calm him down. When the timer went off and he still wasnt calm, it was time for us to leave. Dr. Samuels was not in the room at this point and did not reappear to talk to us. We were not provided with any advice for what to do about the cavity that needed to be filled. I cancelled future cleaning appointments at Hamilton House and booked my son for a follow-up consult at a pediatric dentist. We sent over the x-rays that had been taken at Hamilton House. When we got there, my son had a quick appointment where they said they found no signs of decay - no cavity - and there hadnt been a cavity present on the x-ray either. I would not recommend Hamilton House for children. While Joy, the receptionist, and Ewa, were very kind, I cannot say the same for Dr. Samuels. Her beside manner with children leaves a lot to be desired.

5 /5 Amelia Etienne: Had a few services here for the past year, including wisdom teeth extraction. Dr. Samuels and her team are simply the best. They really make you feel taken care of. Also, the office is beautiful and very relaxing. I actually look forward to my office visits. All in all, just a very pleasant experience.

1 /5 K k: This review is based on my personal experience: I’m not totally sure what to say here. This dentist does not even deserve one star. I went in to have a filling replaced. She said that there was also some decay. Okay fine. I’ve had fillings before. The minute she administered the shot to numb me I’ve never felt so much pain at a dentist EVER. And I’ve had a cavity in that same tooth and again, barely any pain. She kept going and it still hurt like hell. I asked why it hurt so much as I’ve never felt pain like that before and she said they use a different agent for the numbing now, and that it’s more painful but more effective. Well not effective enough bc I could feel the drilling and needed another shot. The second one hurt, but less because I was already numb. I still felt the drilling. At this point I wasn’t sure what to do because again, I’ve never felt that kind of pain before with the shot and I was concerned about nerve damage. I voiced this. I asked if there needed to be much more drilling and she said yes, she barely drilled anything, and that she hadn’t even gotten to the decay. She also said I was really thin and that was part of the reason why it hurt. Okay, I’ve been thin all my life and this has never happened. She also said I was anxious and that was making it hurt more. Not so, because numb is numb. Where I’m at in my head had nothing to with it. Then she said that I came into the appointment with a pessimistic attitude. You read that right. This whole thing was my fault because I was “pessimistic.” Translation: I was asking too many questions and she didn’t like it. She said that it’s obvious “I don’t trust her.” Why? Because I had felt new pain that I’d never felt at a dentist? So that translates to “distrust?” She was so incredibly unprofessional. So I left and said I won’t be back. About a half hour later I drove over to Fairway Dental. I explained the situation and asked if there is any way they could possibly see me because I’m still numb and I didn’t know if there was a hole in my tooth. - She had said she didn’t drill a lot but at this point no, I didn’t trust her. They were able to get me in. The gave me an X-ray. The dentist was SO nice and understanding. He also told me that 90 percent of the filling was GONE. Dr. Samuels said she has barely drilled! He also said there was NO more decay in the tooth. Whereas Dr. Samuels said she hadn’t even gotten to the decay! So basically she let me walk out of there not telling me 90 percent of the filling was gone. The dentist at Fairway informed me that once the numbing wore off I would have been in a lot of pain because so much of the filling was already gone. Thankfully, he filled it and sent me on my way. In my opinion Dr. Samuels should not be allowed to practice and I will be calling the American Dental Association.

5 /5 Georgiana Sirotzke: Dr. Shannon is the most caring dentist I have ever gone to. She explains everything very clearly and listens to of my concerns.

5 /5 Brian Hunger: Such good people! I have went to several dentists over the years and I have finally found a dentist who is kind, knowledgeable, and upbeat! The support staff is simply outstanding, they treat you with respect and help make the visit productive.