1 /5 Kendra Moore: I went to K&N for my sister’s wedding, and I was very disappointed with the lack of professionalism. The 1st photo is what I wanted, and my nail tech, Don, seemed very annoyed immediately when I showed him what my inspiration was. He took a very long time to shape my nails into the almond shape, and he seemed to lack understanding of what a simple French tip design looked like with a chrome overtop. The 2nd photo is what he ended up doing. I was so shocked by how he managed to make a simple French tip into something a little kid would do. That “French tip” would end up being $70, but my sister told me I should get them fixed, or even removed. We asked the girl at the front desk (who was very, very kind) about how my nails weren’t what I wanted, and the owner, Nina, was so unprofessional. She started yelling across the room towards my nail tech, and all of the employees started to talk as well. I only wanted to talk to the owner, but she managed to involve everyone into my business. We tried explaining how it doesn’t look like the picture, and she was absolutely so rude, rolling her eyes, and basically having zero tolerance of any complaints. A different nail tech said she can fix it, but I was hesitant since Don did such an awful job, but I reluctantly agreed. She was nicer than the others. As she was fixing them, Don sat in his chair with his arms crossed, glaring at me almost the entire time. It was such childish behavior. He was like a man-baby. The owner, Nina, continued to be unprofessional by laughing, and mocking me with her employees. My sister and I approached the situation with calmness, and maturity, but we were not met with the same. After getting them fixed, I still had to pay full price, zero discount, zero offer of credit. The next day, my nails were sore from the constant ungentle filing; they should not hurt, but they did. They also reuse their files which is very unsanitary. I was in the salon for 3 hours dealing with this. I would advise anyone who considers going there to be cautious, they’re very, very unprofessional if you have any issues with your nails. 10/10 do not recommend. Be warned. UPDATE:
Owner does not address her rude behavior, just lies about what I wanted. I showed Don the photo so obviously that is what I wanted, he should be capable of looking at a photo, and doing exactly (or just at least similar) what the customer wants. Also, I asked Don what he suggested for chrome, and he did not respond so I just picked one. Chrome is not the issue here lol. I never said I never wanted a deep French, seems like you’re the liar here.
