Caliber Collision - Effingham Crystal Foor: After receiving an insurance payout for damage to my vehicle, I was shocked to be left with a $1,700 balance from a local body shop. Frustrated and trying to understand this massive difference, I began calling other area shops to ask about standard labor rates. Most were polite and helpful—but one stood out far above the rest.
Jeff Obert at Caliber Collision in Effingham went above and beyond. Not only did he take the time to explain labor rates, but he offered to personally review the estimate from the original shop and compare it to what insurance had covered. He sat down with me, answered every question in detail, and even gave me a behind-the-scenes look at the shops process.
By the end of our conversation, I had a much clearer understanding of how the auto body industry works and what’s typical when it comes to billing. Jeff had absolutely no obligation to help me—especially since I wasn’t a customer—but he did it anyway, with genuine kindness and professionalism.
I was truly blown away by his generosity, expertise, and the way he treated me with respect and care. Jeff is incredibly knowledgeable and clearly experienced in the industry. I only wish I had found Caliber Collision sooner. Without a doubt, if I ever need auto body work again, this is where I’m going.
