1 /5 Hannah: I unfortunately had a very poor experience that left my hair over processed, damaged, with lines everywhere. The “experienced stylist”
rushed high lightening my hair. Then she over booked and was too busy with her other client. She didn’t even check on my hair until she could see I was getting upset. Leaving my hair to process for OVER an hour on my roots. Then I was left again, to wait at the hair washing station for another 25 minutes. My hair didnt even get completely washed, conditioned or toned. Finally by 3:15pm, I told the staff I had to leave for another appointment and still left with wet unfinished hair. On top of that, I still had to pay $140+ and left with this mess of hair.
I’ve never had such a poor experience, where you’re basically ignored and have bleach on your head for over an hour without someone checking on it. The stylist only check it because she could see I was getting frustration. The best part is I was sitting right next to her the entire time and not once did she check them until she saw I was frustrated. I shouldn’t have to tell the stylist, “hey can you check these foils”.
Especially, when you’re paying over $100 for services, this was completely unacceptable. The manager offered for me to come back for them to fix it, but after such a frustrating, terrible experience who would want to. I asked for a partial refund and they wouldn’t even do that.
The photos of my hair clearly show the disaster of this appointment. It was suppose to be a simple partial balayage appointment, turned into terrible service, damaged hair, 90’s tiger stripes that I will have to pay someone else to fix. My advice for this salon stop over booking clients.