1 /5 Barry Neal: UPDATE: Ive reported these crooks to the BBB, but they didnt do anything. I lost THOUSANDS of dollars to this business, but they couldnt care any less. If youre smart, youll take your business elsewhere. Youve been warned!
The 1 star reviews of this dealership are spot on! Id give them a zero if I could.
On 3/30/2024 I purchased from Owen a 2010 Ford Explorer Sport Trac. The check engine light came on for the 1st time in November. Diagnostics at AutoZone pointed to the evap solenoid which I replaced. The next time the check engine light came on was March of 2025 (1 year after truck purchase). Diagnostics at AutoZone pointed to a different part in the evap system, one I wouldn’t be able to swap out myself. Therefore I took the truck to a shop in Terre Haute which is where I live. They performed diagnostics and found the PCM (the computer that controls everything) to be the issue. Unfortunately, they were unable to locate a new/replacement PCM. The part appeared to be on backorder nationwide.
I then decided to take the truck to Owen for a 2nd opinion. I thought that, being a Ford dealership, if the PCM was in fact defective they would be able to locate one. I provided them with the diagnostic report from the other shop which explained how they determined it was the PCM. Well, after Owen misdiagnosed and replaced 2 parts that weren’t the issue and me having to pay nearly $300 for the 2nd one (they said they’d reimburse me but didn’t), they finally relented that the PCM was in fact the issue. However, like the shop in Terre Haute, they were unable to locate a new/replacement PCM.
I found the service department at this dealership to be incompetent, and customer service lacking all around (sales & service). My truck was there for over a month and if I wanted to know what was going on with it, I had to call them. I wouldn’t advise anyone to patronize this business.
