Koester Chasty - MonticelloLinda Winterbottom: Awesome Hygienist always does a great job and very personable.
Hissong Brandon DDS - MonticelloStephanie Young: They are amazing here. I have bad anxiety with any dentist and the whole office completely understood and worked with me. Brandon had to pull 11 of my teeth and lisa his assistant was amazing thru the whole process.
Bruce Wintersteen D.D.S. - MonticelloJohn L: This dental offices actions demonstrate a deeply concerning pattern of potential discrimination and/or questionable billing practices, and I believe it warrants a serious review.
I scheduled a tooth extraction and explicitly stated I would be paying cash, out-of-pocket. My appointment was confirmed. However, within 15 minutes, it was abruptly canceled, citing vague insurance issues after they looked up my information and discovered I was on Medicaid. This explanation is not only contradictory but also raises serious questions about this offices willingness to serve Medicaid recipients, even when offered cash payment.
The fact that they cited insurance issues after seeing my Medicaid status directly contradicts any potential internal policy against cash payments. Instead, it strongly suggests a reluctance to treat Medicaid patients. This is unacceptable.
The dismissive response to my Yelp review, Im sorry you didnt get your way, further underscores the lack of professionalism and respect shown to patients.
Due to the systemic issues with dental access in this area, exemplified by this offices practices, I was forced to perform a self-extraction. While I was able to manage the extraction myself, this situation highlights the severe lack of accessible dental care for Medicaid recipients in this area. Its unacceptable that patients are forced to resort to such measures due to systemic barriers.
I strongly advise anyone seeking dental care to avoid this practice. Their actions suggest a clear bias and a lack of transparency that is unacceptable in a healthcare provider.
Ellis Julie - MonticelloLinda Winterbottom: Best Hygienist around! She always does a great job and fun to visit withas well.
Dr. Jessica L. Speckhart-Smith, DMD - PittsfieldJackie Scott: I’m very pleased with all the dental work I have had done. She never pushes procedures but always gives you the best options for your situation and affordability. I believe with her experience and care I’ll be able to keep my teeth for my lifetime . The office staff are wonderful also!!!
