5 /5 Paul Hearn: I was driving on the interstate on my way back to VA and broke down just past Knoxville. Roadside assistance had a tow company pick me up and I picked this place because of the good reviews. Glad I did. At 4:30pm I got to the shop, Chance pulled the code and said hed tackle it the next day. He actually drove me to the hotel I booked, kept me updated on the repair status, and had me back on the road about 10:30 the next morning. He went above and beyond, didnt charge me an arm and a leg, and treated me very well. He is a great person.