1 /5 Kaitlyn Miller: This place feels like it’s fine with scamming, misleading and exploiting people.
When I made my appointment, I gave them my insurance information and was told I was covered. I showed up that day, entered in my insurance information again, and they showed me my quote at the end of the appointment - including the total amount my insurance covers, that my entire visit was covered and I owed $0.
Fast forward to 3 months later, I get an email saying I owe the full $300+ because my insurance declined their claim but they’d “honor the discount offered at the time and only charge me $99.” I pushed back on this and was met with a rude, unhelpful woman named Jennifer. She insisted it was right but wouldn’t answer any of my questions, such as how they ran my insurance day-of and quoted me $0 the day of. I called my insurance and they verified that Renken never submitted a claim (confirming that a denied claim WOULD show in my record history). It was only when I told this to Renken and provided my case number that they said they’d “submit another claim.” They said that was the last time they would and if it was denied again, I’d “be responsible for the full amount or $99.”
A couple of months after that, I receive a bill from them that I owe $73 for an appointment date I wasn’t there for (a federal holiday no less, were they even open?). I replied back and asked about it, and they said they “verified it’s correct” (something similar they told me the last time but clearly they didn’t). I called my insurance company and they said the dentist I saw was not in network and was never in network, which is why my insurance will only cover part of it.
I’m not sure if the original dentist I booked took my insurance and they passed me off to a different one without considering my insurance, or what. No one has been able to answer my questions about why I was told my insurance covered their office when booking or how they ran it a second time day-of and found my quote to be $0.
The entire situation feels either fraudulent or reflects a lot of incompetence. Either way, I wouldn’t recommend trusting them with your health or your wallet to my worst enemy. If you’re reading this, RUN.
