The Guest House Salon - Eureka (IL)

1 /5 Erika Adams: Bridal experience here was horrible. Communicated with the salon thoroughly to make sure they could do the style I was wanting for my wedding. Then on the day of my trial, not only could they not do the style, the hairstylist also did not style my hair really at all and charged me $120. Hairstylist was an hr late to my appt. I left the salon feeling zero confidence for my wedding day. I reached out to the owner and she did not care to make the situation right. Had to fight to get refunded for the trial and was never refunded my deposit. She did not waiver on the fact that it was nonrefundable even though her salon did not live up to any expectations. She backed her stylist and said my hair does not curl after being washed (which is sooo funny because whenever I curl my hair after blow drying it holds all day). Owner did not reply to my last message. This honestly isn’t even the half of it, overall the customer service was awful and salon is hard to get ahold of. I love to support businesses and wouldn’t normally leave a review like this, but backing your stylist over the customer when the service wasn’t event completed is wild behavior. I was extremely polite while sharing my experience with the owner, but she still implied that I was the problem rather than admitting to poor service.Sharing my experience so future brides can avoid this headache and waste of money during their wedding planning.

5 /5 Terri Howes: My stylist is top notch and I absolutely love this salon. All the stylists are excellent!

5 /5 Klaus & Kaitlyn Kulicke: Cannot recommend this place enough. Luxury/unique salon without big-city price tag. I happily commute from Normal and it’s absolutely worth the drive. Every single person I’ve interacted with there has been exceedingly kind and professional. I worked with both Jordyn and Paige when having my hair colored and had 10/10 service with both girls. The stylists are clearly incredible at what they do and most importantly, make you feel so welcomed and comfortable. Special shout out to Paige who unknowingly saw me last minute due to wanting my hair done before my son’s funeral whom I had delivered stillborn only a week prior. Needless to say, I was a nervous wreck being in public for the first time postpartum after that trauma and Paige was a literal angel on earth who made space for all of my emotions and had me feeling so taken care of. I left confident and happier thanks to her and she deserves to be recognized for handling that delicate of a situation with so much grace. Needless to say, I am very grateful I stumbled upon this salon and hope everyone can experience it too. Definitely have a forever client and cheerleader in me- these girls are the real deal.

5 /5 Chris Khoury: The Guest House Salon is beautiful—so clean and thoughtfully decorated, I want to model my home after it! Everyone is so kind and welcoming. Drew cut my hair and absolutely nailed it. She’s incredibly talented, the nicest person ever, and had me laughing the whole time. Highly recommend!

5 /5 Leslie Lanphear: absolutely obsessed with this salon! from the beautiful building to its amazing stylists, you’ll end up never wanting to leave. you really do feel at home and the girls go ABOVE and beyond to make sure you’re happy with your visit.