City Fashions - Chicago (IL)

5 /5 David Yun (ChicagoDavid): Great store and great people. CC was splendid and helped me pick a few items for my girlfriend and she loves it!.

1 /5 Spring Wiley: horrible customer service and business you can’t try anything on but if you can’t fit it can’t refund or exchange

1 /5 parthenia jones: I have shopped at this store for over 13 years . Today I purchased a jogging suit which, I was unable to try on due to no dressing room. When I got home I realized I could not fit the pants. I took the jogging suit back within an hour hoping to exchange for a larger size. The man which Im assuming was the owner told me the item was final and I could not get a bigger size. I was so angry because its clear he does not care about his customers he was very rude without any sense of consideration. No one should spend their money and support a business that couldnt even make an exception to exchange an item for the size that fits them. Also the receipt policy does not specifically say no exchange for a final item.

1 /5 Breanna Green: Me and my 70 year old aunt just left this store. I asked the Asian man at the register for help getting an outfit down from the ceiling. Once he came by me he accused me and my aunt of vaping in his store. I was so confused cause I just walked in. We don’t vape. We don’t smoke cigarettes. He talking about he can smell it. Then after had an attitude with us the whole time we were in the store. I just came in there to buy an outfit. He’s lucky I needed an outfit and drove 40 mins cause I definitely wouldn’t have bought anything. I will NOT be coming back.

1 /5 Halle Betts: DO NOT SHOP HERE: Zero Stars I encountered a rude owner that displayed signs of racism. Often times shop at this store because they have trendy up-to-date pieces that I can easily incorporate into my wardrobe. A bit over price, but it is in the area and conducive for me. On August 23, at about 5:00pm, I came to this store to find a shirt to wear. Once I was done picking out my item, I proceeded to the earring section which were locked, adjacent to the register. An older Asian woman opened the lock for me and I pointed to her which earrings I wanted. It was multiple size options, and I didn’t want the earrings too big, but it was no mirror next to the earrings. I asked the woman, “May I take these to the mirror? I’ll like to place them by my ear just to see the sizing”. The mirror was literally no more than 3.5 ft away from the cash register. She didn’t say anything to me, but pointed to the male Asian behind the counter who I believe is the owner and took the earrings with her behind the counter. Still calm, I asked him the same question. At this point, he could clearly see me and the earrings if I was to walk to the mirror. When I asked again, he ignored me and continued to ring up my other items. I then asked him again and he said “No, you must buy the earrings first before you can walk to the mirror to look at them”. At that moment, I told him no thank you, didn’t purchase my shirt or the earrings. I felt discriminated against and feelings were hurt. I shop here often, and I wouldn’t steal. I was closer to the cash register and the mirror than the door to dash out, so I’m not sure why he was so rude. Maybe he has experience this issue before, but it is a certain way to be pleasant and have good customer service. He could’ve not ignored me the first time and nicely stated “Ma’am unfortunately I don’t allow customers to do this, but I’ll walk with you to the mirror” or something where it would be a win/win situation for us both and I wouldn’t feel like I was being held accountable for whatever encounters he held previously or a feeling of racism. Although I love this place, I will NEVER shop here again.