Kohls - Mt Vernon (IL)

5 /5 Beth Richardson: Came on a Friday afternoon to get a pickup order. I was in and out quickly. Now to get your pickup order - you go all the way in the back, you type in the code online in the email and it tells you what cube spot your items are at. So much easier than waiting at the customer service desk.

2 /5 Madison Berger: This Kohl’s has a very low selection of plus sized women’s clothes that are for younger women. They definitely need to work on getting some more modern clothing items in for bigger women. If you compare this Kohl’s to the one in Fairview Height’s, this one looks sick.

3 /5 Darth Rater: Clean, well-stocked location. Good selection. Quality Brands. Helpful staff. But Kohls is a ridiculously over-priced store. They always have many items on sale for 50% off. I dont see good sales, I see prices that are normally twice as high as they should actually be!

1 /5 Isaac Etheridge: STAFF LIES TO CUSTOMERS Tried to ruin Christmas twice with the same transaction. Dad wanted to get Mom a gift card for Christmas. Store let him write out a large check before they declined to take checks. Gift card was defective, PIN number couldnt be scratched off. Customer service thinks it will be a month before they can ship a replacement gift card. I advised Mom go back to the store and get a replacement there. Customer service line said that was a good plan. Mom called the store she was going to ,MULTIPLE TOWNS AWAY, to make sure they would replace the card. The local store said they would do that over the phone. Then she gets there and they refuse. Manager also refused. They also said there was nobody they could call to fix it. Somehow managed to get one ordered, but it took over an hour for the transaction to come through, fortunately they sent credit online and we dont have to wait a month like the 800 number told us.