Marshalls - Rockford (IL)

1 /5 J P: First time in the store to return an online purchase and I was completely ignored by all employees. Not greeted not even looked at so I could ask “where is customer service” . I went to the regular line where people pay and I got cashier Marlem who was polite but NEVER even looked at my face when I was talking to her and I even made a funny comment to confirm she wasnt listening and indeed she didnt even realized , she asked if I wanted store credit and immediately said I would never come back where Im ignored like workers are robots . At least she said “sorry about that in a very low voice” . Me and my daughter felt SO unwelcome by the lack of professionalism, even at Ross they say HI lol . We would have probably walk around the store after but we just wanted to go to a nicer place so we left. Will probably write a letter to the corporate because thats the only way they may look at ALL the bad customer service reviews this location has.by the way this happened Monday 17th at 7pm you can look at the cameras .

1 /5 E Viei: After finding a side table that my husband and I liked, we went to ask the manager for a discount because it had scratches and dents. We are handy and capable of doing minor fixes, so it wasnt a big deal to us. If she had said the discount wasnt possible, we would have understood, no problem we all move on, as long as we were treated with respect. The manager said she would give 10% off, so we decided to take advantage of the offer along with a couple of items. When paying for our stuff, the side tables original price was $59.99. The red tag she printed was $56. My husband asked again, and we mentioned that 10% was $53, not $56. She changed her attitude and said loudly, "Its only $3," which wasnt true. It was $6 total... That was the 1st unprofessionalbehavior. Then she violently thought the label-printing machine at the counter and made the cashier reprint the new tag for $53. She was so disrespectful and nasty to paying customers that it really made us feel mistreated and humiliated. We are regular customers and we understand people get tired, we understand dealing with customers all day might be difficult, but there is no reason to show that kind of behavior as a manager when we were polite and respectful to her. You can check your cameras and see her demeanor on 01/13/2026 at 18:47

5 /5 Blake: Great for clothing variety without the crazy price tags. The layout makes it easy to find what I need, and the staff doesn’t hover—they let you shop in peace but are there if you need something. Overall, it’s a legit place to get what you need without breaking the bank.

1 /5 Michael Detra: This locations bathroom is worse then a gas station. Only one is working, the handicap door opener is broken. Which is an ADA violation..

1 /5 Liz Broze: Employees very rude and laughing at customers. Store disgustingly dirty. Used to shop here all the time. Will not be going back