Old Navy - Joliet (IL)

1 /5 Cristina Teglia: Bought a pair of jeans that dropped in price by $15 less than 24 hours later. They would not do a price adjustment because i didn’t have them with since my daughter was wearing them but I had receipt and I’m a rewards member which listed my purchase the day before. First store /company where I wasn’t able to do a price adjustment and was rudely turned away. It’s not like I was returning a pair of pants that had been worn. It was just a price adjustment 20 hours later with a receipt. Lost a costumer

5 /5 Marlene Casanova: The store was very clean and organized, the associates were all very kind as well

1 /5 Cheyenne Payton: Terrible experience. I was followed around by an employee the entire time. She asked me multiple times if I needed help. Which would be fine if she hadn’t been following me as I shopped. Everywhere I turned I’d see her. She even followed me to the register to pay. It made me uncomfortable and I will not be back.

5 /5 Dee Brown: Its Old Navy. The shelves are stocked with clothing stacked neatly. Associates are not pushy and forever helpful. Fitting rooms are are managed well. They keep up with keeping it clear and managing the return to floor items is efficiently processed. The cashwrap is manned well so the line I was on moved along to my satisfaction. They did ask to open a branded CC account so you decline, as most do, and move it along. Got my return to shop incentive coupon for the following week and left with a full bag and smile. Good experience. This store is a 5!

1 /5 Jess Sanchez: I shop here often, however that wont be the case anymore! I went today to get matching outfits for me and my children and my daughters dress was on the rack for 8 dollars when I got to the register it rang up 39.99. I ask the cashier why if it was on the 8 dollar rack she than explained that is was missing a piece as well but she would attempt to give me a discount she contacted the manager and was told she cant but they damaged it out anyways. So I was upset and even more so because they couldnt provide a discount wont go back thats for sure!