Old Navy - Bloomington (IL)

1 /5 Dawn Phillips: Worst customer service I have ever experienced anywhere. Person behind the counter was to busy to get off her phone. After several minutes of no acknowledgement I walked over to pick up my item. They never spoke acted as if I was a bother to them. Mind you not a single customer in the store beside me. After throwing my package at me no thank you or any acknowledgment the transaction was competed. If you hate your job so much than quit. Please don’t be rude and nasty to your customers. I will not be purchasing from this old navy in the future. Wish I could give 0 stars for their customer service.

1 /5 Peggy Barrett: What a poor excuse for a clothing store. If you purchase an item on sale, be sure to check your receipt before you leave the store, they no doubt charged you the original price. Bought 3 items for $6, yep only one of the items was included in the sale, so instead of asking me if i wanted 2 more, she charged me $6 for one!!!! Called to get my card charged back and I was told I shouldnt "assume" one item would be $2....pretty customer-focused....NOT

3 /5 Misty Specht: Went to Old Navy because my mom had to exchange a Christmas gift for a different size couldnt find what she was looking for got something very similar. Store was messy but employees were straightening up everything, ask two employees question very helpful, very knowledgeable, definitely will come back and it was easy to exchange the item for something that was similar. Like I said before would definitely come back

1 /5 Georgia Shaw: Want something your size? Nope. In a color you want? Nope. Is it clean and easy to navigate, no way. Helpful employees? Haha, also a no my friends They go out of their way to not make eye contact with you. This store still has clothes (t-shirts) on display from almost 2 years ago. This location is always messy and cluttered while having nothing in stock.

1 /5 M C: Horrible service came into the store to buy clothes standing in line to Pau for them. The cashier proceeded to take a lady who was not in line before me. I just walked out and went to another store which save me more money. Watch how you treat people. The manager needs to have a weekly meeting on customer service.