Amica Mutual Insurance Company - Lisle (IL)

1 /5 Dan Zolman: Amica was a good insurance company when I first joined in 2008. Trying to communicate with this company now is impossible. The rates keep going up but the service keeps going down. Do yourself a favor and shop somewhere else. Amica says that they send notices for discounts, but I cant remember getting any. But they have no problem raising your rate. Dont get into an accident, because they will not communicate at all! I have so much more to say but Im too angry. Go somewhere else!

1 /5 Bernard Belley: One Star – AMICA: RUDE, USELESS, AND A TOTAL SCAM If you’re considering Amica for insurance, save yourself the frustration and go literally anywhere else. My experience with them has been horrible—not only do they refuse to help, but their customer service is shockingly rude. I was in a terrifying highway accident—snow and ice flew off a car in front of me, shattered my windshield, and when I tried to safely pass, he sped up and hit me. I had a clear dash cam video proving exactly what happened, and instead of supporting me, KATELYN, my claims rep, acted like she worked for the other driver. She told me the video was “damning” and implied the accident was my fault. Then, she set up my claim in a way that completely screwed me over—ensuring I get absolutely nothing. And if that wasn’t bad enough, the customer service gets even worse. Katelyn actually had the nerve to call me today to follow up, and I politely told her I no longer wanted to work with her. And what did she do? She HUNG UP ON ME. So I call back and get CASSANDRA, thinking maybe someone else in this company will actually act like a professional. Nope. Instead, she was just as rude and dismissive, making a snarky comment when I asked if this was a small office or what. She made sure to let me know she sits directly next to Katelyn and then gaslit me, saying Katelyn would NEVER hang up on me—when that’s literally what just happened. So, to sum it up: • Katelyn is rude, dismissive, and more concerned about defending the other driver than helping a paying customer. • Cassandra is just as rude, and apparently they sit together, so that explains a lot. • They literally hang up on customers and then lie about it. • I spend $3,400 a year for insurance that does absolutely nothing when I need it. • Their automated phone system is a disaster, making it nearly impossible to even get to a live person in the first place. At this point, I don’t even know if Amica is an insurance company or a social experiment in how terrible customer service can be. If you want to be treated like garbage while paying thousands of dollars, Amica is the company for you. Otherwise, stay far, far away.

1 /5 mark vangorp: Amica is now a fraudulent insurance company that blatantly lies about their renewal rates. I was quoted a better rate after many hours on the phone & email with my representative and now they won’t enact that rate or respond and instead deducted an amount $1000 higher than the quote!!!! I’m Disgusted with Amica.

1 /5 Tom Mills: Worst Insurance Company and Customer Service! I was involved in an a car accident. The person who hit me is insured by Amica. My vehicle was undriveable and ended up being a total loss. Amica took 3 weeks to make any contact with me. At that point I was allowed a rental vehicle. I was out of pocket the first 3 weeks as I was forced to use Uber and Taxis to get to work, etc. Amica only allowed the rental for 4 weeks. At this time, I still do not have the pay out from the loss of my vehicle. How am I supposed to get to work? How am I supposed to purchase a replacement vehicle without the pay out money that I need for the down payment? The Customer Service Rep. could care less! Not once did anyone ask if I incurred any medical expenses or ask if I was okay after being in such a horrible wreck. Amica doesnt care about people! They only care about making money! I hope people read this and consider this before signing up for their Insurance. I wish I could have given them a zero star review! To make matters worse, this is what I heard back from Amica and guess what. Nobody contacted me! "Response from the owner 2 weeks ago: This isn’t the experience we want you to have, Tom, and would like the opportunity to discuss your concerns with you. We’ve passed your review along and will have someone reach out to you directly. Thank you."

1 /5 Natasha St Cyr: I am leaving a public review here because the phone calls aren’t helping and I am not sure what else to do. I have been receiving Amica quotes in the mail for years (I would assume since 2017 or so). I have never had Amica insurance and do not intend to get it in the future and here is why. The letters I get are addressed to me but always on my ex-husband’s last name. When I called them back for the very first time I simply asked to at least change my last name and was told it was changed but it hasn’t been. Since then I have moved a few times, have a new address, new last name, new phone number, but the letters just keep coming somehow. I’ve called multiple times over the last few years and especially this year asking to remove me from the mailing list, but I still get mail. When I call I try to be as nice as a can and most agents have been nice to me but nothing is changing. Every time I call they say they took me off the list and everything should be fine in 6-8 weeks, but I still keep getting letters. I saw one in the mail today and have talked to an agent on the phone just now, as well as sent them an email. Starting today, I will be gathering all information I can and will be talking to a lawyer. This is unacceptable and embarrassing for a company whose motto is “Empathy is Our Best Policy.”