1 /5 Mike Junnior: Dear Gym Management Team,
I hope you are doing well. I am writing to express a concern regarding the front desk service at your location.
My friends and I have been loyal members of this club for the past seven months. During this time, our IDs were never requested upon entry. Recently, however, the front desk began checking IDs every time we arrive. While we fully understand and respect your policies, the issue seems to stem from inconsistent enforcement on the staff side — not from any misconduct on our part.
Unfortunately, during our last visit, we encountered a very negative and unprofessional attitude from the lady working at the front desk. She was unnecessarily rude, not only toward us, but also toward other members who visit the gym regularly. As the first point of contact, the front desk staff represent the club’s image, and professionalism is crucial in maintaining a welcoming environment.
We genuinely enjoy the gym, the facilities, and the rest of the staff. However, we strongly feel that her behavior negatively impacts the member experience. If this situation continues without improvement, we will be forced to reconsider our membership at this location. We are part of a group of more than 50 members who value respectful and professional service.
We kindly request that management takes appropriate action and considers placing her in a different role where she does not interact directly with members.
Thank you for your attention to this matter. We look forward to your support in ensuring a positive atmosphere at the club.
