Zales - Fairview Heights Lauren Russo: 5 stars is not enough stars for John and Adrianna (I think that is her name, so sorry I forgot :( ). However, they made my husband and I’s experience the best. We had difficulty with my engagement ring my husband purchased in 2019, and John was very attentive to our needs and went above and beyond to make sure we got what we wanted. Adrianna was amazing with helping us find a new ring, and walked us through Zale’s trade-in policy. We were able to walk away with a brand new ring, and wedding band along with a great warranty. Those two made our day, and we are super thankful for them!