2 /5 Elaine Mulder: I had Cindy Shenberger prepare my 2020 taxes. No issues, filed on time, reasonable rate. Then I got a letter in August from IRS saying I had deferred payments and owed money. I did not know about this and wanted to verify the accuracy of the letter. I tried to contact Cindy SEVERAL times over several months leaving detailed messages and got no response. I had an issue and I had questions, Cindy never did not return my phone calls. For this reason, I would not recommend.