1 /5 Hannah Bowen: I have been a loyal customer of State Street Jewelers since I moved here in 2021, along with my parents and siblings. I purchased my wedding band from them and have consistently brought my engagement ring (a white gold, diamond-encrusted band) in for maintenance. Over the years, I’ve experienced multiple issues with repairs—always met with excuses that seemed circumstantial at the time. But now, I’m fed up.
If you look at the photo with the circled stones—no, those aren’t missing diamonds. They’re so deeply embedded into the metal and misaligned that they look missing. That’s just one example of their poor craftsmanship.
I have lost several diamonds from my ring, almost always within one to four months after a repair (see the other two photos of the three missing again), despite paying extra to have the prongs “improved.” Each time, I was told it must be from washing dishes or showering with it on. I NEVER do that. I’m extremely careful with my ring, especially because I kept losing stones. Yet, after paying for multiple replacements and supposed prong fixes, I recently needed a simple resize.
When I picked it up two weeks later, it was too small. They corrected the mistake, but instead of offering any discount or acknowledging the unnecessary stress on the ring’s integrity, they gave me a BOGO coupon for a glass of champagne at a local restaurant—as if that somehow makes up for years of expensive, faulty repairs I was repeatedly assured would fix the issues.
At this point, after spending so much money on repairs and preventive measures, I can no longer trust State Street with my jewelry. Their lack of accountability and consistently subpar workmanship have completely eroded my confidence in them. I won’t be returning, and I wouldn’t recommend them to anyone who values quality craftsmanship and reliable service.
