Arbys - Freeport (IL)

2 /5 Harold Levinson: Some lady was screaming and yelling so loud that I could hear her all the way on the other side of the lobby man. This was around like 3:30 or so. I asked one of the employees and she said it was one of the managers screaming about little things people be missing here and there. And its like dang bro thats some crazy nonsense right there because its like these people probably getting fed table scraps just barely scraping by and I know they aint getting paid enough to be screamed at like that. This woman in here acting like these people is her kids and she can talk to them any old way. Nah man. If you a manager you got to have some decorum and whatnot. You cant be acting like a high school kid throwing a tantrum. You got to be all like mature and such. Honestly bro I wouldnt even talk to my own kids that way let alone employees. I feel bad for that womans kids man. She probably hits them. Honestly if I was your employee and you talk to me like that I wouldnt care enough about my job to put in much effort. So I cant blame nobody for not being motivated when they have to deal with that. Absolutely Wild man. Grown ah woman acting like she dont know how to compose herself. Bro take some anger management classes or something. Aint got no business being a manager talking to people like that. Unprofessional and immature. I dont think your employees are the problem. Managers like that are bad for morale. Aint no minimum wage job worth all that bro. Its just fast food it aint that serious for real though

2 /5 Heather Finney: Its Saturday Nov. 29th. 5:17pm. I called to check to see if they were open because I was having trouble with online ordering. The lady didnt let me finish asking if they were open before hanging up on me. I thought must of been a mistake until i called back twice and she turned the DND ringtone on. Whoever she is. Quit your job. You are a horrible representative to this Owners business. Get some respectful employees and hold them to a standard. Garbage attitudes run your business into the garbage.

1 /5 Connie Losco: Horrible service, acted like they couldnt hear order, after finally having to SCREAM the order (I bet beef-a-roo could hear the order plain as day), get to window to a rude attitude. Pull away to find the curly fries ordered were mozzarella sticks and sandwich bread was burnt to all get go, and hardly any meat on the sandwich. TERRIBLE!!

3 /5 Mark Toepfer: Just left the Freeport Arbys. The diet coke was as flat as the service. I used a gift card that Ive had for quite awhile. It didnt cover the total and I told the person taking my order that she could keep it. While I waited on my order she came around the front of the counter and picked up the gift card that was still sitting next to the register, asked me what i was going to do with the empty card, she didnt give me a chance to answer and said "if youre going to throw it away the trash can is right over here", as she put it in the can. I watch a lot of Customer Wars on A and E. She is the type of employee that escalate small things into large. Shes in a customer service business, some things dont need to be said out loud. Someone at Arbys should remind her of that.

1 /5 Martha LaRoue: At approximately 5:24pm I went into the establishment to wait for an order some African American lady presumes to be a manager rudely asked me to move my car because it was blocking the drive thru, there was literally one car in the drive thru and we were in a parking spot just out of the lines slightly, but every employee was busy being messy and loud having a conversation about an incident that happened prior (earlier) …(so unprofessional) I already felt uncomfortable I was just ready to go. Then as I was exiting she followed behind me and stood behind the glass and appeared to mumble something underneath her breath, I am terrified to go back in there. Oh nooo, what should I do next?