Brickhouse BBQ - Burgers - Brews - Washington (IL)

5 /5 Erin Glasnovich: We were seated quickly and the staff was attentive and friendly. Our app came out and drinks were refreshed consistently; the main courses were taking a little time but nothing we noticed being too long. A manager or owner came over and apologied, explained the issue that happened in the kitchen thet got our order backlogged. We were offered money off our order or a skillet cookie. When the food came it was hot and delicious. And we took the cookie to-go! Definitely recommend this very kindly run establishment.

5 /5 Heather Lee: I really like this place. The cheese curds were probably the best Ive ever had legit. Huge portion, perfect crispy to melty cheesy ratio. Highly recommend! The sweet potato fries are waffle cut and super delish also. Decent pulled pork and sauce options. I didnt care for the Cuban as it was a thick slice of fatty ham, so I just took that off. Also, the ciabatta roll was very soft and it didnt hold the weight of the meat well, Id recommend toasting or grilling it, ciabatta is best crispy crunchy style. I wish I had gotten the pulled pork sandwich because it looked great across the table lol the coleslaw and pickles made it and he liked it alot. Service was excellent and the decor is just really cool. Very eclectic, antique but modern at the same time vibes. Id go again if back in town for sure!

2 /5 Wes Maricle: I never write reviews but I feel this is the time I do so. Anyways, I went to Brickhouse on 11/22/25 with my wife and family. Everything was going great until I had to send back my burnt ends because of how dry they were. The texture was very well done and after chewing what seemed to be forever I decided to send them back. The server Gabby was very understanding and very nice about the situation. Well, about 3-5 min later an older gentleman came out with the burnt ends and asked who had them. Then lectured me on how they werent wrong and thats how they cook them and that they werent going to refund us. Very rude and quite frankly the worst Ive ever been talked to by a restaurant employee/owner. I told the gentleman Ive had burnt ends before and theyve never been that dry and he seemed to not care and never offered an apology. Very disappointed how the situation was handled and will be telling people I know about the situation and will never step foot in this establishment again. And I will be sure to let me friends and family know thats how Brickhouse treats their customers.... p.s the review would be much worse if it werent for how our waitress handled the situation. Hopefully you treat your workers better than you do your customers. Thanks Gabby.