Bucciferro Family McDonalds - Belvidere (IL)

1 /5 JR: I am very surprised how low the management is, specially when you try to make an order inside. The lady in charge should be working somewhere else where she doesn’t deal with people. Horrible experience! Be aware with this lady because she really is looking for trouble. I feel sorry for rest of the employee having to deal with her!

5 /5 Victoria VanGorkum: Food is standard mcdonalds, always comes out pretty quick. When the order is a little off they fix it right away. The staff was super nice and accommodating.

3 /5 Karli Tillema: This McDonald’s is hit or miss on customer service. Some days are great and others not so much. Tonight I ordered online ahead of time then went to pick it up- I was in the drive thru line for 3/4 minutes then at the window for 5. I checked the bag and there were no sauces (this happens about 50% of the time). So I pulled back around and went in the McDonald’s, and asked for the sauces. The manager asked what food I got and told me that the sauces were placed under the fries. They gave me the extra sauce anyway which I was thankful for especially since I thought I was wrong and didn’t check well enough. I went back to my car, looked in the McDonald’s bag, and the original sauces were not there under the fries. The whole ordeal was just annoying and took about 20 minutes total, which is ridiculous considering I ordered ahead of time and was expecting a quick pickup. The sauce thing in itself isn’t a huge deal, but it happens often enough that I thought I would go in this time. I gave 3 stars because like I said sometimes it’s great, but I think it depends on management/workers.

1 /5 Brandelyn Hatcher: I went to this McDonalds on Halloween night after pre ordering my food via the app at 737pm I pulled up to the drive through about 747 to let them know I was there. It took awhile to get through the line which is understandable for it being Halloween. I was parked and waited until about 810 when I finally received my food. I ordered 3 burgers, 20 piece nugget, two large fries, chicken strips and a spicy chicken sandwich. I understand food takes time to cook but when I received my food the nuggets and fries were soggy and cold, even the burgers were cold! They obviously made those before preparing the other chicken items which made them disgusting! If you know an order has food that takes longer than other items the items that take less time should be made last! I also had to go back in and get my sauces. I spoke with the manager on site he said I could either wait to get it remade or get a refund and give everything back. My baby was already screaming and crying because she had been waiting 30 minutes in a car after trick or treat for food so that wasnt exactly an option! I threw away the nasty food and fed the kids my food instead. What is the point of having an app to order ahead if they still cannot do the job correctly, busy or not you had time to prepare the meal made the customer wait an extra 20+ minutes at the restaurant for cold soggy food!

2 /5 Kalia: Food was cooked perfectly. Problem comes in when I tried to give them a code. They entered the code, took the point from my end and proceeded to tell me the code did not work. OKAY! IM NOT UPSET ABOUT THAT, ASKED FOR A $7 DAILY DOUBLE MEAL MED SPRITE. GOT TO THE 1st WINDOW AND WAS TOLD HAVE TO CALL A NUMBER TO GET MY POINTS BACK… sure whatever. GOT TO THE 2ND WINDOW AND WAS MET BY A MANAGER. Explained to her I wanted a med. sprite not coke. She proceeded to tell me “I was the one who took your order and you said coke”. Incorrect I don’t drink coke, and rarely any pop! So she turned & got me a SMALL sprite. Point in this wasn’t to get anyone in trouble but to hope they get a little bit more training or something on how to handle things better. As a manager I could get something wrong and apologize and correct the problem, even if I was right. That’s how WORKING WORKS.