Culver’s - Decatur (IL)

2 /5 Cierra Seals: Messed my order up and took my receipt so I couldn’t fill out the survey. So giving my feedback here. They were rude , had an attitude because I came back to get what I ordered and paid for. I Ordered a double bacon CHEDDAR basket with ketchup mustard and extra pickles. Received a plain cheeseburger. Usually pretty good service. Clearly their new hires need some more training and to brush up on their customer service skills.

1 /5 Emily: Went to the drive- thru with my mom this morning at 11:00 am and had asked for two single cheeseburgers . Only to come up to the window and had charged her for two doubles . In the past they had always got the name wrong and the order right, but this time they got the name right and the order wrong. Believe they play too much inside. Very upset . Culvers you need to do better!!

5 /5 Bryan Trail: Great food always at Culvers. Very busy lunch time yet zero wait! Our food came quickly, hot, and fresh. Very clean establishment! Staff are great! Tons of parking!

5 /5 Motivation Helps: AMAZING people!! They gave me a free small soft drink, even if I was willing to pay. Thank you! Also, great food, service, and atmosphere too!

1 /5 Carla Green: The drive thru person was rude and had to redo order several times. I ordered a kids meal with no drink so she Rang up everything separate without telling me their policy. So I told her to add the drink. Then had lettuce on burger instead of ketchup...what kid likes that? Didnt have the right custard. While my husband burger had so much ketchup it went all over him. Never going to Decatur culvers again. This one doesnt belong in the culvers family