2 /5 Movin It with Mel: Usually really great food, but sometimes drop the ball. This unfortunately happens more than occasionally.
They didnt put the black beans in my Ranchero Fajitas again; last time this happened I called, and the lady said they "dont have black beans" - not that they ran out, just that they dont have them. I told her that theyre listed in the menu item description, and this wasnt mentioned at checkout when we came to pick up the order. She reiterated that they dont have them. This hasnt changed on the menu, and the last time we ordered it (different day) it was made right. Was not mentioned again tonight.
Also, the menu shown online has only one option for guacamole at $5.99, but apparently its $5.99 for a small guacamole and "$10 for the large size" (said the lady at the pick-up window). So this 6-ounce container is $5.99, but then when I asked, they DO have the smaller size for $0.99 - a 2-ounce. So, for the small guacamole 6-ounce container, were paying 6 bucks, but the 2-ounce is only a dollar. This is a rip off, cheating the customers. Next time Ill be asking for three 2-ounce containers if Im wanting that amount of guac.
The food is great, but I really dont think I should have to sit in the drive-thru when I pick up my order and open each container to make sure it has all the ingredients listed in the description, nor do I think I should be B.S.ed about the food.
I understand that mistakes happen, but please, if youre out of something, let the customer know before allowing them to pay and get all the way home with their food, and please dont cheat the customer on food item sizes, or at least be transparent about the amount were getting for the money were paying so that we can make an educated decision about what were ordering before we place our order.
I frequent this establishment as the food is really delicious (usually between $40 and $70 per visit), and its a healthier option. I dont want free food; I just want to get what I order and not be cheated out of my money. Thanks.
