The New Brite Spot Family Restaurant - Ottawa (IL)

1 /5 Russell M: I have been going there for 25 years and I always liked it but I went last week, there was a hair on the to go box on outside of the box. The hair was short and curly if you get what im talking about. I told my waitress who came took orders dropped off food and then I finally had to ask another person to bring me condiments. I informed her about the hair and she basically said I was lying and trying to get something for nothing. Being that it was already pretty much gone and it was actually for my dog I left it and I expected to pay for it and I did. There wasnt a hair in the actual food but on the outside of the to go box. Unfortunately I do have a psychosis about hair in my food even my own. I was called a theif and a liar. I paid for the order but I didnt leave a tip and they permanently lost a long-term customer. I usually tip 25% and they can loose their money as far as service is but I start high. She just had to acknowledge me. Instead she tried to make something that didnt happen become the truth. I dont recommend this restaurant anymore today i went to a new one and I had great a experience . Staff was very nice and took pride in giving me great service. Thats was CB

5 /5 Meagher starwarsrules2 “Carrie”: I’m so glad they rebuilt after their fire! Love the colors. Food is great as it always was. November was our server, she’s fantastic. They carry Coke products, their pies are so good too. Sorry I only took a picture of them in the cooler. Burger was very juicy. Mom did ask for the lettuce and tomato, but she said the portions of mushrooms & cheese was just right. Taco salad in the shell was the way I like it. Will be back!!

1 /5 Ragan Niles (ZealousGoatt): Ive had a good expierence in the past. So it pains me to make a negative review. Ordered a beef roll for lunch for pickup. Said it be ready in 10 mins. I ended up getting there maybe 15 mins after the 10 mins. Turns out they gave away my order or someone took it. I was told that it was coming up shortly. I then waited 10 mins. Went to my car came back and saw my order sitting on the waiting table ready for anyone to take. Its a good thing my order didnt get stolen twice cause i mightve caused a scene. My problem is that there was no apology, no attempt to make things right, no accountability. Paid full price. Absolutely left no tip. Havnt even tasted the food but im sure it was rushed out with zero thought behind it. I get you may be busy, but the money I spend doesnt fluctuate depending on the quality or service. Therefore, I expect good, thoughtful service.

5 /5 Nick Brown: Service was great, food was amazing as usual. They dont slack on bringing the food out. I had my brother and niece with me. Pam was so nice, she made sure we had everything we asked for and even talked to my niece like she was a normal person, not a baby. I want to give a shout out to her for being so kind

5 /5 Rhonda M: Pam provided awesome service today! The food is very good here since they renovated last year. I have been very impressed not only with the interior upgrades but also the quality of food in general. The seniors specials are excellent portions and the prices are great. My Mom likes the 1 pork chop meal for $10.99 which comes with a large soup, vegetable, potatoes and a small dessert. Great value. Pam was so sweet and packed up our to-go order with care. She put a small tapioca pudding in a container for my mom to go with her meal. Pam was very kind to us and I hope we see her again next time we dine here. My favorite is the breakfast omelette $10.75. The vegetarian omelette is a good portion with hash browns. I did not want toast but it comes with it. My mother also enjoys the senior meatloaf which comes with the same sides as the pork chop. The dining area is a cool gray decor and very clean and modern. They really fixed this place up very well. Overall wholesome food and a great place for a meal, with nice people running the restaurant.