1 /5 Bridget Munn: I have never had a more disrespectful interaction. I was very transparent about the reason for my consultation. That information was ignored and not conveyed to anyone. I was very clear when making the appointment that I had past unexcepable experiences while seeking dental care. I very clearly stated I was not going through divulging my entire situation to more people. It is personal. And as providers who promote themselves as caring about patients, there is an implied level of compassion that does not exist. My appointment was at 1:30 pm. I completed the intake forms ahead of time. They were not even reviewed as I was continually asked questions contained in the paperwork. I was asked for my insurance card on the call making the appointment, upon arrival, during my extended wait in the waiting room, and again after the exorbitant wait. Multiple insurance carriers of all sorts have stopped issuing physical cards quite some time ago. The fact that the office staff doesnt know this is concerning, as that has to be one of the most basic things to know in insurance. I was on time for my appointment, promptly taken to the treatment area, had xrays taken, was examined by the doctor who explained emergent needs in my care. I was taken back to the waiting area around 2pm. as expected for a consultation appointment since this would allow another 30 minutes for the financial consultation and treatment plan review. Totaling an hour for a consultation appointment, completely expected. I was put off continually, while my wait was excused for various reasons. Finally, at 240pm, I was escorted to the office manager. Again, I was asked for an insurance card, all of my prior answers ignored and clearly not conveyed to anyone. The office manager, after making someone wait for 40 minutes, still had not completed the needed information for review. She then began trying to excuse not being ready by saying she needed a group number for insurance. 1. That isnt necessary. The phone should have been picked up, and a phone call made for benefits verification. 2. Dental and vision are the most straightforward, basic insurances that exist as there is very little difference between plans. Having been in healthcare for 15 years, 10 years being in practice management, I have 100% first-hand knowledge of the subject. Again very concerning that your office manager has no concept of this. My time was absolutely not respected, the appointment was an 1hr 15 minutes, 40 of that just waiting to come back to incomplete information. When I saw this was the case and asked the information be emailed to me, the disrespect just continued as I was looked at like I was completely unreasonable. I have, as of now not received the plan for treatment your doctor deemed emergent. Nor an apology. It seems you have the same overview as all offices, dental care is reserved for those you deem worthy, and clearly I dont meet your standards. I clearly was taking up important time, and I just didnt take the hint after I was just left to wait while having excuses made. I said when I made the appointment I would not be humiliated again and this was my last attempt for care. To add injury to insult, a 100 % honest review was returned with a gaslighting response. I did indeed supply not only my insurance carrier name but my member ID which is my social security number, again a very common practice among dental and vision carriers. The fact that the office manager is obvlious to very basic insurance knowledge is beyond concerning. Beware this is clearly not a friendly or professional practice.
