Deaconess Illinois Medical Center - Marion (IL)

1 /5 A Dixon: Absolutely the worst. We came in for an emergency in the ER and after waiting 45 minutes in a vacant waiting room we were finally seen. Then we waited in an exam room for two hours only to be told that they could not provide the care that was needed because they did not have doctors for the issue. We were secretly told by a nurse that we might want to pack up and head to Memorial Hospital in Carbondale. We did so and after arriving at that hospital we were seen, the medical issue was resolved and we were on our way within a few hours. The sad part is that Heartland/Deaconess still sent us a bill for $12k for not doing a thing. Whereas Memorial Hospital of Carbondale sent us a bill for only $3k and the medical emergency was resolved. This hospital is definitely not the hospital it use to be 18 years ago. Very sad.

2 /5 scott miller: Find it very strange that visitors must enter and exit thru ER to visit regular patients. Happened yesterday afternoon and again today. Dont feel it is proper practice to walk through a highly infectious area to visit patients . Great potential for continual exposure to other illnesses?

1 /5 Tabatha Davis: Billing Dept sucks badly!! I would advise everyone who walks into a Deaconess facility, to review every bill that you receive because they cannot get anything correct. They provide you a phone number to contact to assist you with any billing issues but then you are told they can take your payment but cannot fix the billing errors. What kind of billing department cannot assist you when the bill is incorrect. Ridiculous!!! I was excited to know that Deaconess was taking over the Heartland Hospital, but after 9 months of still trying to get a bill corrected and still fighting to get someone to help me. They are not any better in customer service than Heartland was. Shame on these hospitals who charge you such extraordinary prices but wont help you correct their errors, yet they sure are still willing to take my money or threaten you with collections.

1 /5 Aaron Barnett: This place sucks. Went to their "allergist" one time To get an allergy test. Charged me nearly $8,000 for it, and I never actually got my results. Was told I had "alpha gal" and sent on my way. Dr. Was very rude and uninformative. Almost as if the patients are a burden. It wasnt until I went to see an actual allergist that I looked up my records online, and found the results that Im being charged for. Several months later. It wouldnt surprise me if this place is responsible for malpractice to the point of costing people their lives. Have tried to call the h.r. dpt. Phone rang for 30min. No answer. For anyone reading this, if you need a real allergist, go to cape, or Jackson Missouri. Your health and well being are worth the short drive. Spare yourself this place. I wish I had read the reviews.

1 /5 Smokey McHavefun: Been here a few times, they have never gotten anything right. This will be the last time I ever step foot in this so called hospital. They have almost killed my mother, forced unneeded overnight stays and have no clue what is going on. Franklin is a safer bet.