H & D Nail Spa Salon - Chicago (IL)

1 /5 Veronica Sanchez: I am sad to say that I will not be returning to this place because of poor customer service. I came here on 3/23 and left out of town on 3/25. On 3/26 my thumbnails fell off from my gel x manicure and I already had a chip in my toe nail. As soon as I arrived back in town I stopped by to get my nails fixed. The lady that sits at the front table near check out asked me if I had my nails done here. Why would I be here if I didn’t have my nails done here? I also gave you my phone number so you can see I was here before. So of course I am going to go back to the place where I had my nails done and I paid $143 for them to only fall off and chip 3 days later. As the lady was fixing my nails I asked her to add a 3rd coat because that is what I had done on 3/25. She looked annoyed and hesitantly put a 3rd coat on. Do you think I am happy I had to come back to fix what your salon did? This is also an inconvenience to me and your attitude is not appreciated. Finally, I was told that they would not fix my toenail because it wasn’t no chip nail polish. I read the sign they had posted (see below) and no where on that sign does it say that they only fix no chip colors. After bringing it to their attention they still refused to fix the toenail. While I really like the woman who has done my nails for the past few years there I will not be returning. H&D guarantees their work for 10 days and then they have an attitude when people ask to fix what doesn’t last 3 days.

5 /5 Jiana P: H&D Nail Spa Chicago is hands down the best nail salon I’ve ever been to. From the moment you walk in, you’re greeted with a warm smile and a clean, calming atmosphere. The salon is always spotless, beautifully decorated, and you can tell they truly care about their customers. What sets this place apart is the incredible team – especially the manager. She is kind, professional, and genuinely cares about every client who walks through the door. She goes out of her way to make sure everyone feels comfortable and satisfied with their service. Her leadership is clearly reflected in how well the salon is run – everything is smooth, organized, and the energy is always positive. The nail techs are so talented and meticulous. I always leave with nails that are not only stunning but long-lasting too. Whether it’s gel, dip, or a custom design, they always nail it (pun intended)! If you’re looking for a salon that combines top-notch service, amazing results, and a manager who truly leads with heart – H&D is the place

5 /5 Josefina Pina: Amazing place. It was my first time visiting here. And they makes me feel at home. My waiting time was less than 5 minutes regardless if I was a walk in. There are so many options to chose from. And a lot of colors to chose from. Also the mail techs was all very knowledgeable and friendly. They all answered all my questions. And they even was able to create a great design with the cat eye options. My favorite place of all times. I loved it. Can’t wait to go back. I LOVE MY NAILS !

4 /5 Tracy Blair: Kathy did my pedicure and manicure. She was great - attentive and friendly, and she did a great job! Ill definitely come back. Edited to add: 2 weeks later and 9 out of 10 nails still look great. I called to make an appointment with Kathy to do a gel color change, and I was told that you can only request your technician if youre doing a full manicure; for a color change, you get whoever is available. Being so happy with the job Kathy did, I didnt want to risk being disappointed if someone else didnt do as well. So Im skipping it and will change the polish at home. Not sure when Ill be back. Kathy still deserves 5 stars, but my experience with the salon overall is slightly disappointed.