5 /5 Lauren Monopoli: Earlier today, I received a cut from a different salon and was horrified by the end result. In desperate need of help, I drove over to Ippatsu. I’ve never been before, but a friend has been raving about them for years now.
I fully expected to be turned away, I was just a random girl with a terrible haircut crying at the reception desk. Instead, I was met with such kindness and understanding from the receptionist (I wish I got their name!). After a few minutes, they found a stylist for me: Makenzie.
Makenzie took time during her lunch break to turn what was an uneven/choppy mess into a super cute and functional pixie. I never once felt judged for crying, which I’m so grateful for. I’m a rather shy and anxious person, but I felt so at ease the entire time. Makenzie explained what she was doing throughout our session, making sure I was okay with any changes. It was such an affirming and validating process. I left feeling so happy!
Thank you Ippatsu for helping a girl out when she really needed it. I’ve already told countless people about my incredible experience. Words cannot express my gratitude! Thank you for saving the day!