5 /5 matt karls: After being turned away by half a dozen other mechanics to get a heating control valve replaced in thr dead of winter (I have a hybrid, I understand), John didnt hesitate to get me in. He was up front about how long everything would take and gave a realistic estimate for cost. Only hiccup was dropping it off. His other mechanic didnt show that day so he wasnt able to get to me as soon as planned, but talked me through my options and made it so I left feeling reassured rather than frustrated. Id recommend Johns if youre in a bind, hes willing to go the extra mile.