1 /5 Jordon Hill: This was my first experience with K&M, and unfortunately, it was a complete disappointment. I took my car in for an inspection and to have my radio fixed. While the inspection went smoothly, the radio repair was a total letdown. I was told there would be a charge for the repair, but what they failed to clearly communicate was that I would still be charged even if the repair didn’t work. Not only was the radio still broken, but it also lacked features that it had before.
As a certified Euro mechanic shop, I expected them to use their diagnostic skills to identify the real issue, rather than just jumping to a repair they thought might work. Instead, I ended up paying for a service that didn’t fix anything.
When I questioned the charge in person, despite the repair not being successful, I was met with dismissive behavior. The service associate I was working with, was rolling his eyes and scoffing while I was speaking with a "manager."
There was no upfront explanation about the possibility of paying for an unsuccessful repair, which feels dishonest and misleading. The lack of clear communication, combined with their rude attitude and failure to properly diagnose the problem, has left me extremely frustrated. I won’t be returning, and I wouldn’t recommend them to others based on this experience.
